I don’t think that the name “Happiness Bar” is the issue.

It could be a perception that newer users have when they approach the area were the Happiness Bar is being held.

Sometimes (and this is just my observation) the people who are staffing the Happiness Bar are grouped in a small area or seated close together.

This is not the fault of the organizers or the people who are willing to help. It might be intimidating to someone who may have a question and is not sure who or how to approach the group.

Please note that I have ALWAYS had a good experience when I approached someone at a Happiness Bar!