Good for customers? Not really. As a long-time Studiopress/Websynthesis hosting customer (where I've been looked after brilliantly) I heard today that my monthly bill will shoot up from $75 to $290 if I stay with WPEngine.

There's no grandfathering offered (just a token one-time discount), and apparently although they have an army of salespeople there's no scope to meet half way or slightly change terms of their packages (I have one relatively high traffic site and three much smaller ones and they want me to go on their 15-site plan to accommodate the visitor numbers).

I get that hosting is a low margin business, but nothing says "customers are a commodity, gotta make the numbers" quite like this inflexible attitude does. It makes me worry how helpful or useful WPEngine will be if there's ever a problem.

Are any other Studiopress hosting customers having trouble making the switch?