Customer Service As A Foundation For Webhosting Companies

Oli Dale of WPLift.com has published a great article that goes behind the scenes of SiteGround. SiteGround CEO, Tenko Nikolov, answered questions that provide insight into how the company operates on a day to day basis. I was surprised to learn that the company is just a few months younger than WordPress and will be celebrating their 10th anniversary in March. Check out these numbers that represent an average day of customer support:

The story behind SiteGround is actually pretty cool, it was founded in 2004 by a group of university friends, with a handful of people working from their uni dorm rooms and has grown to the point where today it has 120 employees and is still growing. SiteGround claims to host over 250,000 domains and process 400 tickets, 150 phone calls and 300 chat requests per day.

Customer Service Used As A Foundation

When the company started, Tenko mentions the company’s vision was to provide more help to the customers than a standard host did at that time. This is interesting to me because ten years later, WordPress centric hosting companies are being started with the same vision. Flywheel hosting is the most recent example of a host that puts customer service at the forefront of everything they do. At this point, what else is there to differentiate webhosting companies from one another besides customer service?

I’ve been vocal about the problems I’ve experienced with webhosting companies such as HostGator. As I said in a recent interview with Web Hosting Warriors, how a webhosting company treats you when a major problem surfaces tells you everything you need to know.

My Thoughts On Webhosting Companies

I hope you’ll tune in and listen as I share my experiences with webhosting companies I’ve used in the past to host WPTavern.com. I also explain what I as a customer expect out of the company, especially from the customer service stand point. While I initially talk about the history of WPTavern and how I turned it into a successful website, you can fast forward to the 13 minute mark to hear me discuss my woes with HostGator.

What Do You Look For In a Webhost

In 2010, I shared my list of fourteen things to consider before choosing a webhost. Many of the things I listed in that post are still relevant today. Having a great experience with a webhosting company is almost like winning the lottery because it’s so rare. Ultimately, it comes down to gathering as much information as possible in order to make an informed decision as to whether a particular webhost is right for you. Price should not be the only determining factor for hosting your site, especially if you plan on taking things seriously. What is the most important factor you look for in a webhost? What influences your decision to go with one particular company over another?