In reply to Gavin.

Hey Gavin,

I am sorry to hear about your experience, I won't say we are under-staffed for support, we are just people and we do mistakes, is not an excuse, you are obviously right to be frustrated.

In this case the issue was that we had only one person with access to the billing details, so we realised that this one person is not working the delays can go quite long, so after the last issues, we gave access to more people to this part, so this won't happen anymore :).