Michael,

Thanks for writing this up. It will prove helpful for the many WordPress enthusiasts like myself who introduce people to the joy of it all the time. Often my challenge comes in the fact that people are unwilling, or afraid to take that first step and get into the support forums - or even google for the answers. Any tips on meeting that challenge? :-)

I also agree with Kim, playing 20 questions gets really old... especially when you get to email 65. Internally I have a 'refuse to answer' response if there are three or more repeated posts/emails with a rising sense of panic or threat. Who has time to loose over that. Take a deep breath and try to articulate the problem with clarity, detail and describe what has already been tried. A person who can't do this probably shouldn't be on WordPress? ;-0

Time and again I have found WP developers to be some of the most helpful people I've run into. You Michael are definitely in that category. Keep up the good work!

Tim’s last blog post..All Things Good | Best of WordPress