In reply to Robin.

Thank you, Rob.

It's true that customers are more likely to say something negative than positive on Twitter. This doesn't affect the ability to compare hosts because it's the ratio of good to bad tweets for a host that generates their score and affects rankings. From the article:

Since users are more likely to Tweet dissatisfaction with their webhost, the overall scores are low. Gliebe notes that comparison is key.

I think I will make an FAQ page to answer this and a few others that have been coming up.

Web Hosting Talk is great. I've been using a VPS provider I found there too. It's been neat to see that their customers on Twitter are generally having the same good experience as I am. I would say they were a diamond in the rough (had not seen them elsewhere) but perhaps not at an unbelievable price (though a really good one considering its managed).

It's WiredTree, by the way. Which VPS provider are you speaking of? Starting with about 50 but I keep a list of hosts to add when I have more manpower available. A host currently needs 10 tweets to rank.