I have been a Godaddy customer for many years and have spent a lot of money with them but am searching for a different host due to this change in support. This is horrible. The ticketing system was MUCH more convenient as busy professionals don't always have time for synchronous support. The ticketing system allowed me to report an issue and move on with my other tasks rather than waiting on hold on the phone or waiting for the chat system to become available. As an example right now I need to report an issue but the chat system says it is currently overloaded and is unavailable. I hope GoDaddy monitors what is being said on these platforms and listens to their customers.