This is unreal! Been at godaddy since 1998.... am leaving for Bluehost with my 30 domains and hosting because of this getting rid of tickets AND chat window not even available AND long phone wait times. If you switch to a "Right Away" service it better be right away--you have to have an enormous staff ready to go because you can't forecast demand. Way to lose a 16-year customer who only does a few tickets a year! i actually DON'T need a "right away" answer...