This is confusing. Please someone help correct my understanding: Envato has a policy for authors to offer support. That's great. I feel every product in any market should offer support or warranties for their customers. That's smart biz 101. Now, If the author accepts, then the buyer has the option to purchase support via the Envato marketplace? Therefore, Envato gets an average 30% cut of the author's support sale? If this is true, this is absurd. Envato is a marketplace to sell products. Period. How does a marketplace justify or have the audacity to take a cut from a service? I'm sick of hearing, "Envato is a business, and businesses need to make money." That's a failed novice excuse. There are plenty of ways for a business to make money the "right way." Who's the genius who thought of this business model? And when will they be fired? I've been following this Envato drama for quite some time now. I have a product I'm about to sell but have major doubts about doing business with this company. I'm about 60/40 right now about to create my own marketplace and do things the, "right way." All in all, we are only relying on Envato for their market exposure. Overall, they are a bad company to do business with and as more developers get better skilled, they will eventually stop their dependency on Envato and create their own marketplace. Envato is tarnishing the WP community!