And I have another issue... if I now have to pay EXTRA for support I didn't think I had to pay for, what happens when one of these developers is non-responsive? I have several TF developers that are taking 2-3 weeks to respond to an issue that is clearly a bug in their theme. If I pay for support, I expect SUPPORT. I will be demanding a refund on most all of my paid support I chose to pay for as soon as a developer does not respond in 24 hours. I don't complain much now as I didn't pay extra for support. But if I am now forced to pay for support for something I thought was included, you can damn well bet I will expect "paid" levels of service. This is where the bad reviews are going to come from.

I really love ElegantThemes.com - I use them whenever I possibly can. This is just strengthening my resolve there.